TNB Response to email: “How TNB Cheat the Public Money”

korang penah masuk blog tnb? penah dpt email pasal tnb tipu duit public haa diorang explain...pjg lebar..checkla betul2 mana tau bill korang tak betul nanti boleh check balik dgn tnb....

TNB Response to email: “How TNB Cheat the Public Money”

Published under TNB Issues

We refer to a recent e-mail that has been widely circulated to the public recently. We would like to apologise to our customers for any confusion that the email has caused.

As the sole electricity provider in the country, we are very concerned about the allegation made by the e-mail originator which has accused of TNB cheating its customers through its billing system. At TNB we always take great care to ensure that customers are billed accurately. It is never the company’s intention to confuse or to cause any inconvenience to the public with its billing system.

It seems that the situation as described in the email has risen because of a lack of understanding by the customers regarding the TNB billing system. Also it would have been explained clearly had the customer’s contacted TNB directly to rectify the matter.

Nevertheless, for the purpose of clarification, TNB practises a monthly billing to its customer. Currently the approximation of the billing figure is done though a physical inspection of electricity meter. The printing of the bill is done through a handheld device carried by TNB meter readers.

On the printed bill, the type type of reading is displayed in the middle right section on the bill (Please refer to illustration). If the bill is read normally, the bill will carry the letter “N”. Estimate readings will carry the letter “E”, Special readings (“S”), Average readings (“A”) and Final Reading (“F”).

An Estimate reading will be made in cases where the TNB meter reader was unable to read the meter due to some unforeseen circumstance, for example:

-Premise is locked
-The presence of obstacles or dangerous items or animals (eg dogs)
-Bad Weather

In any of these incidents, TNB meter reader will provide an estimate reading of the bill. However, TNB will only give estimate readings of up to three consecutive months. In the fourth month, should the same situation arise again, TNB takes the initiative to make arrangements with the owner to allow the company’s representative to take an actual reading of the meter usage.

The estimated billing system was introduced for our customers’ convenience, while ensuring that the bills are accurately read as often as possible.

In any case, TNB would like to insist that its customers still check their bills thoroughly before paying them. In the case of any confusion or query, the customer should seek advice from the nearest Kedai Tenaga.

An illustration of a TNB Bill
TNB Bill and its descriptions

One Response to “TNB Response to email: “How TNB Cheat the Public Money””

This is the original email that was being circulated around with a picture attachment.

How TNB Cheat the Public Money

This is TRUE story.

Do you check you TNB bill? Just check how much to pay and how many used is no enough……
Do you compare the Meter reading on section ‘DAHULU’ (Red circle) with previous month?

In this case, the April bill on DAHULU section is 29128, SEMASA is 29380. After paid the bill, the problem come…. The May bill come, the DAHULU section by right should show 29380. BUT NOW, it still show 29128 same per last month.

If we don’t compare with last month, frankly, I had HAPPILY paid for the bill and TNB had HAPPILY got the extra RM72 from me. At last, all the TNB shareholder got smart dividend from our hard earn money.

Due to this bad service….I plan to change service provider. Opps…there is no alternate service provider. The alternate is buy your own generator, use candle…I guess no one will go for the alternative service provider….

So… please check your bill and compare it month by month. Our PM always try very hard and tell us we have to very SMART SPENDING & MUST compare….. .. His motive is very good. Cause he knew that something will happen and lot Giant company might use a VERY SMART way to COLLECT Money from general public. Thanks to our great PM……I really compare the price always…..and notice the brilliant idea from TNB. I am not sure it is mistake? But I don’t think is human error…

Now, better part is, this is computer error. If you don’t discover this, then you pay for the EXTRA (this case, we got to pay extra RM72.80). If you notice the problem….easy, just refund to you, BUT do you know how time consuming and trouble to get the refund? Why their mistake is our cost? why there is no compensation on their mistake?

The BEST part, how many people know they are actually, happily OVER PAID?

When TNB officially want to increase the unit price….everybody jumping and compliant. How they going to get extra and no people complaint? This is an art….

This is the evolution of TNB billing system…..let the computer system do the mistake….. and the mistake MUST FAVOURABLE to the company.

Come….we should proudly said : Malaysia Boleh, Cause we really BOLEH!!


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